Showing posts with label lending service. Show all posts
Showing posts with label lending service. Show all posts

Monday, 13 October 2014

No More Fines.

We've changed the way you borrow items! 

As long as no one has requested the item you have borrowed, we will keep renewing them until the expiry date of your account.

If we are unable to renew any of your items, we will send an email to let you know that you need to return the item.  Further to this, we will also send you a weekly borrowing statement to remind you of which items you have out on loans, and let you know which items you need to return.

If you want an item that is out on loan to another borrower, the best way to get hold of the item is to request it via StarPlus- the library catalogue.


What happens if you do not return an item?

We are attempting to get rid of fines! We know you don't like them, so for this academic year we are trialling a new system; if you do not return an item that is requested by another borrower, you will not be able to borrow any further items from the University Library until the requested item is returned, we will still continue to renew the other items already on your account.

You can avoid your account being blocked by returning your items when they are requested, and by checking your library account on StarPlus, and by checking your weekly statement.

If this works then we will get rid of fines in the University Library, but we need you to make this work!  If someone requests an item that you have borrowed, bring it back to the library so that they can use the item that they need!

Remember, we will renew items on your account automatically if they are not requested by another borrower.  If they are requested, we'll give you a couple of days to bring them back.  

What do you think?

We would like to know what your opinion is, please do take the time to tell us what you think.  We have a quick feedback form for you to fill in, we will also be using #nofinesUofS on twitter.

This is your chance to get rid of fines in the University Library!

Monday, 24 February 2014

To fine or not to fine...

Have you ever requested a library book? Was the item returned late?
 
Come along and give us your views;
 
Information Commons Level 1, Room 126 Wednesday 26 February
12:00 - 13:00
 
At this session, Lynn Sykes, Head of Customer Services, will be talking to our students about the pros and cons of fining or blocking customers that do not return requested books on time. Her presentation will last about 15 minutes and then we will ask you to decide which of 3 available options you prefer.

If you are unable to attend, please complete our online survey at http://www.sheffield.ac.uk/library/libnews/request
 

Wednesday, 31 July 2013

Automatic Renewals

We've made some changes to the library system to make it easier for you to keep your account up to date.

From now on, we will automatically renew your loans as long as no-one has requested them. 
If one of your loans has been requested and we are unable to renew it, we will send you an email to let you know that you need to return it.  
We will also send you a weekly borrowing statement to remind you which books you have out on loan and highlight any that have been requested.
Make sure you check your weekly borrowing statement and library account regularly to avoid fines.